Free Consultation

To apply for a free consultation, please fill in the form below and we’ll get back to you as soon as possible.


We’ll store your data securely. View our Privacy Policy to learn how we comply with the GDPR.

Send

Cookie Policy

Last updated: 9th May 2018

ICE Communication Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.theiceagency.co.uk and www.iceplus.co.uk (“Our Sites”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of our Privacy Policy is deemed to occur upon your first use of our Site. If you do not accept and agree with this Privacy Policy, you must stop using our Site immediately.

1. Definitions and Interpretation

In this Policy, the following terms shall have the following meanings:

Term Description
“Cookie” means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below;
“Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
“Personal Data” means any data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and
“We/Us/Our” means ICE Communication Ltd, a limited company registered in England under company number 4775023, whose registered address is 8C High Street, Below Bar, Southampton, SO14 2DH and whose main trading address is The Lodge, Highcroft Road, Winchester, SO22 5GU.

2. Information About Us

2.1. Our Site is owned and operated by ICE Communication Ltd, a limited company registered in England under company number 4775023, whose registered address is 8C High Street, Below Bar, Southampton, SO14 2DH and whose main trading address is The Lodge, Highcroft Road, Winchester, SO22 5GU.

2.2. Our VAT number is 819369394.

2.3. Our Data Protection Officer is Ruth Fleming, and can be contacted by email at iceadmin@theiceagency.co.uk, by telephone on 01962 869866, or by post at The Lodge, Highcroft Road, Winchester, SO22 5GU.

2.4. We are members of the British Printing Industries Federation and the British Promotional Merchandise Association.

3. What Does This Policy Cover?

This Privacy Policy applies only to your use of our Site. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

4. Your Rights

4.5. As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:

4.5.1. The right to be informed about our collection and use of personal data;

4.5.2. The right of access to the personal data we hold about you (see section 12);

4.5.3. The right to rectification if any personal data we hold about you is inaccurate or incomplete (please contact us using the details in section 12);

4.5.4. The right to be forgotten – i.e. the right to ask us to delete any personal data we hold about you;

4.5.5. The right to restrict (i.e. prevent) the processing of your personal data;

4.5.6. The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);

4.5.7. The right to object to us using your personal data for particular purposes; and

4.6 If you have any cause for complaint about our use of your personal data, please contact us using the details provided in section 12 and we will do our best to solve the problem for you. If we are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.

5. What Data Do We Collect?

Depending upon your use of our Site, we may collect some of the following personal data; (please also see section 11 on our use of Cookies and similar technologies)

5.1. name;

5.2. gender;

5.3. business/company name

5.4. job title;

5.5. profession;

5.6. contact information such as email addresses and telephone numbers;

5.7. IP address;

5.8. web browser type and version;

5.9. operating system;

5.10. a list of URLs starting with a referring site, your activity on Our Site, and the site you exit to.

6. How Do We Use Your Data?

6.1. All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with our obligations and safeguard your rights under the GDPR at all times.

6.2. Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:

6.2.1. Providing and managing your access to our Site;

6.2.2. Personalising and tailoring your experience on our Site;

6.2.3. Personalising and tailoring our products and services for you;

6.2.4. Replying to emails from you;

6.2.5. Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by clicking the unsubscribe link in the email footer or contacting us directly on iceadmin@theiceagency.co.uk)

6.2.6. Market research;

6.2.7. Analysing your use of our Site and gathering feedback to enable us to continually improve our Site and your user experience;

6.3. With your permission or where permitted by law, we may also use your data for marketing purposes which may include contacting you by email, telephone, text message or post with information, news and offers on Our products and services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.

6.4. You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it.

7. Do We Share Your Data?

7.1. We may sometimes contract with third parties to supply products and services to you on our behalf. These may include, search engine facilities, advertising, and marketing. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third party under the law.

7.2. We may compile statistics about the use of our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.

7.3. In certain circumstances, we may be legally required to share certain data held by us, which may include your personal data, for example, where we are involved in legal proceedings, where we are complying with legal requirements, a court order, or a governmental authority.

8. What Happens If Our Business Changes Hands?

8.1. We may expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of our business. Any personal data that you have provided will, where it is relevant to any part of our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.

8.2. In the event that any of your data is to be transferred in such a manner, you will not be contacted in advance and informed of the changes.

9. How Can You Access Your Data?

You have the right to ask for a copy of any of your personal data held by us. Under the GDPR, no fee is payable and we will provide any and all information in response to your request free of charge. Please contact us for more details using the contact details below in section 12.

10. Our Use of Cookies

10.1. Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by us and are used only by us. We use Cookies to facilitate and improve your experience of our Site and to provide and improve our products and services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

10.2. By using our Site you may also receive certain third party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than Us. These Cookies are not integral to the functioning of our Site and your use and experience of our Site will not be impaired by refusing consent to them.

10.3. All Cookies used by and on our Site are used in accordance with current Cookie Law.

10.4. Before Cookies are placed on your computer or device, you will made aware of this via a pop up window. By continuing use of our website you are giving your consent to the placing of Cookies and you are enabling us to provide the best possible experience and service to you.

10.5. The following first party Cookies may be placed on your computer or device:

Name of Cookie Purpose Strictly Necessary
cookie_message A cookie to store that the cookie disclaimer has been dismissed. No
wfvt_2085650754 This is a cookie used by Wordfence, a security plugin that protects the website against malicious attacks. It uses the cookie to try and identify malicious behaviour. Yes
wordfence_verifiedHuman As soon as Wordfence has analysed behaviour and has confirmed that the user is a human, this cookie is saved to remember the fact that the user is a human. Yes

10.6. Our Site uses analytics services provided by Google Analytics. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling us to better understand how our Site is used. This, in turn, enables us to improve our Site and the products and services offered through it. You do not have to allow us to use these Cookies, however whilst our use of them does not pose any risk to your privacy or your safe use of our Site, it does enable us to continually improve our Site, making it a better and more useful experience for you.

10.7. The analytics service(s) used by our Site use(s) the following Cookies to gather the required information:

Name of Cookie First / Third Party Provider Purpose
_ga Third Google Analytics Used to distinguish users
_gat Third Google Analytics Used to throttle request rate
_gid Third Google Analytics Used to distinguish users

10.8. In addition to the controls that we provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

10.9. You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access our Site more quickly and efficiently including, but not limited to, login and personalisation settings.

10.10. It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

11. Contacting Us

If you have any questions about our Site or this Privacy Policy, please contact us by email at iceadmin@theiceagency.co.uk, by telephone on 01962 869866, or by post at The Lodge, Highcroft Road, Winchester, SO22 5GU. Please ensure that your query is clear, particularly if it is a request for information about the data we hold about you.

12. Changes to Our Privacy Policy

We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of our Site following the alterations. We recommend that you check this page to keep up-to-date.

Like What you see?
Say Hello
Contact Us